Yes: Customer Service Is THAT Important
By ROBERT PETERSON Dial 1-800-C-U-S-T-O-M-E-R. Ring. Ring. (Automated Response) Hello. Please listen closely as our menu has changed… We’ve all been there. The labyrinth that we have to navigate through just to talk to a person on the other side of the line that may actually provide some human connection and answer a simple question like, “Does this come in…
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- posted at 3:52 pm
- December 26, 2012
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5 Customer Service Myths
By KATIE LEWIS There’s always room for re-evaluation and improvement in your customer service tactics. In the new year, take the time to brainstorm about the best approaches, consult your team about customer experiences that could have gone better and share articles about related topics. Let’s bust out some go-to customer service “rules” that I’ve found in my experience to…
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- posted at 2:03 pm
- December 7, 2012
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They’re Listening: The Value of Social Media & Customer Service
Last week I found myself among about 400 people in downtown Portland, Oregon that were temporarily without Comcast high-speed Internet service. As the owner of an Internet-dependent business operating in an office in the affected area, such a disruption is not only irritating; it has the potential to be catastrophic.
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- posted at 10:28 am
- July 23, 2012
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